PIA's Insurance Company Satisfaction Survey is making a difference throughout the industry

The 2009 Insurance Company Satisfaction Survey had a 57 percent member response rate! Carriers are paying attention, and your input helps keep the survey results credible. PIA's survey helps make sure your voice is heard by carriers' senior management, so they know how their decisions affect agency profitability and productivity.

PIA members can download the overall results* of the 2009 Insurance Company Satisfaction Survey or view parts of the survey below. You can also choose a company below to view their results for the past three years in comparison to the industry average.

 Overall Results • Foreword • Executive Summary 

Grids: All Respondents Grid • Ohio Respondents Grid • Indiana Respondents Grid

Number of Responses by Type of Respondent • Number of Responses by Number of Employees in Agency

Comparison Graphs:

 Personal Auto Competitiveness  Underwriting -
 Commercial Lines		  Billing System 
 Homeowners Competitiveness  Marketing Support  Personal Lines Ease of Doing
 Business
 Commercial Lines
 Competitiveness		  Claims Handling  Commercial Lines Ease of Doing
 Business
 Commission/Compensation  Company
 Management		  Personal Lines Turnaround Time
 Underwriting - Personal Lines  Company Web Site  Commercial Lines Turnaround Time

Mean Overall Ratings


Carrier Individual Results:

AAA Insurance-Mich. Auto Club Grp. The Hartford
Acuity Hastings Mutual Insurance Company
Allied Property and Casualty Insurance Co. MetLife Auto & Home
Auto-Owners Insurance Company Miami Mutual Insurance Company
Buckeye State Mutual Insurance Company The Motorists Insurance Group
Celina Insurance Group Ohio Casualty Group
Central Mutual Insurance Company Ohio Mutual Insurance Group
The Cincinnati Insurance Company Pekin Insurance Company
Donegal Insurance Group Progressive Insurance Company
EMC Insurance Companies Safeco Insurance
Encompass Insurance Company State Auto Insurance Companies
Erie Insurance Group The Travelers Companies, Inc.
Frankenmuth Mutual Insurance Company  Wayne Mutual Insurance Company
German Mutual Insurance Company Western Reserve Group
Grange Insurance Companies Westfield Group
The Hanover Insurance Group


*You will need a username and password to access the results. For assistance with this, please contact PIA's resource center at (800) 555-1742.

Archives*


*You must have a username and password to access most of the results.

You do not need a password to view:

For assistance, please contact PIA's resource center at (800) 555-1742.